Propertycoza Homefront keeping deposit
PropertyCoza Homefront has kept our deposit for 14 months after tenants have moved out. Countless emails and calls result in vague answers and empty promises. ********* conduct.
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Replies (5)
Propertycoza's replyOfficial
27 Oct 2021, 15:55Good afternoon Jacqueline,
We are sorry to hear about your dissatisfaction with one of our offices.
Could you please send us an email with the full detail about the matter in order to investigate the issue?
Please send to marketing @ propertycoza.co.za
Kind regards
Property.CoZa South Africa
We are sorry to hear about your dissatisfaction with one of our offices.
Could you please send us an email with the full detail about the matter in order to investigate the issue?
Please send to marketing @ propertycoza.co.za
Kind regards
Property.CoZa South Africa
Propertycoza's reply27 Oct 2021, 15:55
Official
Good afternoon Jacqueline,
We are sorry to hear about your dissatisfaction with one of our offices.
Could you please send us an email with the full detail about the matter in order to investigate the issue?
Please send to marketing @ propertycoza.co.za
Kind regards
Property.CoZa South Africa
We are sorry to hear about your dissatisfaction with one of our offices.
Could you please send us an email with the full detail about the matter in order to investigate the issue?
Please send to marketing @ propertycoza.co.za
Kind regards
Property.CoZa South Africa
's updateReviewer Update
12 Nov 2021, 15:19Lackluster response. No accountability whatsoever, no feedback unless follow-ed up AGAIN. Absolutely unprofessional and unhelpful to resolve situation.
's update12 Nov 2021, 15:19
Reviewer Update
Lackluster response. No accountability whatsoever, no feedback unless follow-ed up AGAIN. Absolutely unprofessional and unhelpful to resolve situation.
Propertycoza's replyOfficial
15 Nov 2021, 10:01Good day Jacqueline,
We have supp**** you with proof that the matter is at the Housing Tribunal. Due to the fact that both parties, landlord and renter, is at fault in this case, it is only the Housing Tribunal that can make a decision on what should happen with the deposit. Legally Property.CoZa Homefront cannot release any money until the Housing Tribunal has made ruling, and we cannot force them to make a ruling faster.
The impact of the pandemic has caused many delays at various institutions. We hope and trust that the Tribunal will resolve this matter as soon as possible.
Regards
Property.CoZa South Africa
We have supp**** you with proof that the matter is at the Housing Tribunal. Due to the fact that both parties, landlord and renter, is at fault in this case, it is only the Housing Tribunal that can make a decision on what should happen with the deposit. Legally Property.CoZa Homefront cannot release any money until the Housing Tribunal has made ruling, and we cannot force them to make a ruling faster.
The impact of the pandemic has caused many delays at various institutions. We hope and trust that the Tribunal will resolve this matter as soon as possible.
Regards
Property.CoZa South Africa
Propertycoza's reply15 Nov 2021, 10:01
Official
Good day Jacqueline,
We have supp**** you with proof that the matter is at the Housing Tribunal. Due to the fact that both parties, landlord and renter, is at fault in this case, it is only the Housing Tribunal that can make a decision on what should happen with the deposit. Legally Property.CoZa Homefront cannot release any money until the Housing Tribunal has made ruling, and we cannot force them to make a ruling faster.
The impact of the pandemic has caused many delays at various institutions. We hope and trust that the Tribunal will resolve this matter as soon as possible.
Regards
Property.CoZa South Africa
We have supp**** you with proof that the matter is at the Housing Tribunal. Due to the fact that both parties, landlord and renter, is at fault in this case, it is only the Housing Tribunal that can make a decision on what should happen with the deposit. Legally Property.CoZa Homefront cannot release any money until the Housing Tribunal has made ruling, and we cannot force them to make a ruling faster.
The impact of the pandemic has caused many delays at various institutions. We hope and trust that the Tribunal will resolve this matter as soon as possible.
Regards
Property.CoZa South Africa
's updateReviewer Update
15 Nov 2021, 10:08The "proof" is incorrect as per the Rental Housing Tribunal. There is also no case as per the Rental Housing Tribunal. If there is a case, where is the reference number? Please provide the reference number for the case you claim is pending resolution at the Rental Housing Tribunal. On the 29th of October 2020 we were advised of the pending case. On the 4th of February 2021 we were advised of the pending case. It does not take 6 months to get a reference number if a case does indeed exist.
's update15 Nov 2021, 10:08
Reviewer Update
The "proof" is incorrect as per the Rental Housing Tribunal. There is also no case as per the Rental Housing Tribunal. If there is a case, where is the reference number? Please provide the reference number for the case you claim is pending resolution at the Rental Housing Tribunal. On the 29th of October 2020 we were advised of the pending case. On the 4th of February 2021 we were advised of the pending case. It does not take 6 months to get a reference number if a case does indeed exist.
's updateReviewer Update
15 Nov 2021, 10:40I also have written confirmation from the Rental Housing Tribunal that Propertycoza Homefront has only NOW made enquiries as to the existence of a pending case.
's update15 Nov 2021, 10:40
Reviewer Update
I also have written confirmation from the Rental Housing Tribunal that Propertycoza Homefront has only NOW made enquiries as to the existence of a pending case.