HORRIBLE EXPERIENCE WITH ************ PRPERTYCOZA ESTATE AGENCY

Absolutely disgusted and shocked at the ************ behaviour of this agency . A complete *******. My worst experience ever with an agent. Lies Lies Lies and more lies. I secured an apartment to rent for the 1st of September 2024 in Greenstone hill. The agent promised that the apartment would be ready for occupation on the 31st of August and that it will be cleaned, defects fixed . On the 4th of September when I went to collect the keys, I found the place in a complete state of disrepair, dirty bathroom walls , broken stove, holes on walls (that were allegedly painted),lose cupboards and lose cabling and broken trunking as well as dirty cupboards. To say I was disappointed and disgusted is an under statement. Now they are refusing to pay the refund of the deposit and first months rental. Today is the 5th of September and these ************ agents see nothing wrong with taking money for an unoccupied unit . No shame. Just Greed and ******ion. Now the agent Candy Battiss keeps claiming their meeting with the owner and the principal agent. Today she promised to revert after a meeting at 11h00. Thereafter she said its they are entitled to more time to respond and will revert Monday close of business. I wonder revert in what as all I need is my refund. As if suffering from dementia she then contradicted herself and requested permission to go to the apartment whose keys I had already given back and she had accepted the keys. Why ask for permission to go to the house from the person you have taken their money and failed to deliver a habitable apartment.

Today is the 5th and still she sees no problem with keeping money for a property she has not delivered. Sies.