JM
Jonny M

1 reviews | Active since Oct 2015

17 Oct 2015, 18:04

House not on the market listed

Hi,<br> <br> Property24 allows listing not on the market to stay on the website without instructing the agent to remove the listing or put a reserved banner after the agent informed them the property is pending offer. I have reported the listing more than twice on the website and also email property24 team directly, but no avail. I have all the email conversations for proof and the \List moderation team"haven't done anything other than just sending instructions to the agent which the agent clearly disobeyed. THis is the link to the property [URL Removed] and you can see the property is still available but in reality it is not. I will think twice before using property24 site to view houses as they allow listings not on the market and do not take responsibility to make sure the agent either remove the listing or put a reserverd banner so visitors to the website are not misled."""

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Replies (1)
Property24
Property24's reply02 May 2023, 21:58
Official
Hello jonnymanda,

We apologise for your frustration and understand that finding a suitable, available home can be a challenge. Together with all our teams, we do our best to ensure that Estate Agents provide property listings that are always up to date and that the services provided to all customers are of the highest standard. However, it is Estate Agents' obligation to indicate whether a specific property listing is either sold, reduced, or reserved if an offer is pending on the property. The Listing Moderation Team have confirmed the status of the property in an email addressed to you on 16 October 2015. An offer has been placed on the property in question and a \reserved\" banner will reflect once the process continues. Thanking you