Unhappy customer

Holding on for 30.56min on PPRA telephone number. Winle answered to inform me she can't answer me. I need to phone Siyabonga M at the PPRA who is the legal administrator on *** number not in use!! I don't understand that on the website they advise you to phone after 14 days just to reach a person that is not allowed to answer you and gives you a number not in use!!! What is the purpose of the PPRA if you have a complaint regarding an estate agent who does misrepresentation!