System always offline - Pathetic customer service

Absolutely shocking service.

All we need is for a receipt to be proceed for a payment that was made on the 9th November. Since the 9th November to date PPR systems have been offline, no matter what time or day you contact them, their systems are offline. I have called a number of times and they promise to call back but no callback is received, they say that IT is busy fixing the issue and when you call back again the system is still offline. I called today and was told to hold for more 5 minutes of silence and had to cut the call and call back only for the same individual to answer again and drop the call while i am speaking. My mother has also try to contact them on a number of occasions and they sing the same song every time, "the systems are offline". All we need is a receipt proceed for the payment made, so they sitting with our money but refusing to process a receipt to us! this is delaying us from starting to proceed with work.