PPRA over 3months around times

ID: ***6 Complaint was lodged 28 January 2023, After many reminders (calls and trailing e-mails) today, I find out my Complaint was conveniently assigned to someone that left and no one took over after. The strange thing is managing agents pride themselves in having PPRA as regulator and we as owners bring these managing agents on-board knowing they are regulated. When the same managing agents misuse funds and we call upon PPRA to come to the rescue, cases are assigned to "people that left the organisation". What spirit is PPRA purporting in regulating these managing agents? 3months later my complaints is not resolved let alone assigned to someone and PPRA is playing hide and supposedly I have to seek them under their tables. What ethical behaviour is that?