Extremely Poor Service and No Response Regarding Fidelity Certificate

I submitted my application forms and made the required payment for my fidelity certificate, but to date, I have received absolutely no feedback or confirmation. Since Tuesday, I’ve been trying to follow up via phone, only to be told that their systems are offline and no assistance can be provided.

There appears to be no proper complaints department to escalate the issue—only a platform for lodging complaints against practitioners, which is not applicable in this case. The customer service agents are unhelpful and indifferent. They repeatedly promise to follow up and get back to me, but never do.

This level of service is unacceptable, especially considering the importance of the fidelity certificate. I am extremely disappointed and frustrated with the lack of communication and accountability.