DAYLIGHT ******* AND OVERCHARGED ON A REPAIR

IM DISAPPOINTED WITH FRAMEWORK, HOW DO YOU CHARGE A GLASS WINDOW ON TOP OF THE DOOR R400 TO BE REPLACED AND I SENT AN EMAIL HAD TO FOLLOW UP ON MY EMAIL I SENT TO GET A RESPONSE. I PERSONALLY FEEL THE SERVICE IS SOO POOR AND DAYLIGHT ******* IS WHAT IM CURRENTLY EXPERIENCING AND I HAVE ASKED FOR A BREAK DOWN OF THE R400.