ALL DEPOSITS FOR REFUND ARE ON HOLIDAY!!!

I have rented an apartment in March 2017 through Prorent and had a contract for 6 months ending October 2017, we agreed to extend the contract with one more month. I moved out on the 4th December, however there were some issued that had to be fixed, which was done by the 14 December 2017 at 14:00. The agent said to me that his boss will be going on leave on Thursday (14/12/2017) and that if it was not completed by then then I will have to wait till the new year for my deposit.

1> I don't know how this( his boss going on leave) has to affect me getting my money back. I am now being put out of my current accommodation as I am unable to pay the deposit and rent because Prorent is on leave! 2> Why is it always an issue to get our money back from the agents! if your rent is late with one day you receive never ending calls and email instructing you to pay.

IS PRORENT going to pay my money back or do I need to call a television station in order for someone to take me seriously!!