Unappropriate Customer Service

I have not been making payments of the space I rented due to financial reasons last year. I recently settled their account, meaning it was paid in full. I had initially requested a paid up letter for confirmation. I have been liaising with Tasleem Patel, she promised to email me the letter on Monday the 26th of February 2018. When I called she said she was in Johannesburg and would email me on Wednesday when she is back. When I called again she promised to email me the next day. To date I have not received any paid up letter. When I made a follow-up she told me this I quote "We have been requesting you to pay however you have failed now the tables have turned".

She decided to hang-up on me. I have been trying to call her to no avail. I don't think that I should be prejudiced because I settled the amount in full. The tone of her voice as well was uncalled for. I felt as though she was being personal and being bully.

I therefore seek your assistance in this matter.