POOR SERVICE DELIVERY

I employed Propergate to repair a sliding gate. I pointed out that one of the primary issues in Observatory is shifting ground. For this reason any solution would need to take this into consideration, which I specified. There have been numerous problems with the job but primarily the gate began sticking within 8 weeks - something had shifted. I notified Propergate that the friction causes the gate to open automatically. I did so before the guarantee had expired (Mr Friedman would only extend a 3-month guarantee despite the cost of over R4000 (+R3500 for rebuilding a column). My complaints were not addressed. I did receive a call saying someone was at my gate one day, but I had not been notified and couldn't leave work. Recently I received an outstanding invoice. I don't dispute it, but will only pay once the gate is fixed. Alternatively, I can use that money to employ someone else to fix it. I suggested this to them, but again, no response. I wish to have the matter resolved - we have to close the gate manually and it's a security risk, especially at night. I also suspect they'll escalate the invoice. I've found Mr Friedman in particular unprofessional in dealing with any concerns