Totally unprofessional service and very shoddy workmanship

<p>I met Jonty on 11 Jan 2017 and was sent a quote on 12 jan 2017 with an undertaking that the work would start on 23 Jan 2017. Eventually the work was only started on 7 Feb 2017 after I had to contact them numerous times to get an update after they just did not show up for the job. this despite me paying a 50% deposit. </p> <p> </p> <p>when they eventually showed up the left 2 workers on site - both could barely speak english and the "foreman" anthony disapeared to another site. They spent 2 days working on the roof on the valleys which was only about 10% of the work and a small part of the issue. the main issue was inside the roof where there are two gutter boxes that according to the quote they had to strip, reseal and connect new piping to.</p> <p> </p> <p>the foreman was never on site for more than 20-30 mins at a time and had not idea what was going on. when they eventually got to the inside they made one big mess, they did not seal the boxes and installed a new outlet pipe to the one box and left it half done before knocking off for the day saying that everything is sorted. that evening we had a thunderstorm and ended up with a fountain inside our house. the water was seeping through the ceiling and running out of the down light sockets, I have video clips of this if enyone is interested. this caused extensive damage to the ceiling and also to the laminate flooring inside the house.</p> <p> </p> <p>they came back the following day to fix and for once the foreman (Anthony) was on site for longer. They left me last week thursday saying the work is now fully done and that i will not have any further problems. they demanded payment last week but i refused becuase I first want to see what happens when it rains.</p> <p> </p> <p>I am so glad I refused as last night there was more rain and yet again a fountain inside my house.</p> <p> </p> <p>Overall the only positive experience i have had was the initial quote process, Jonty seemed knowledgeable and did a comprehensive quote.</p> <p> </p> <p>That was unfortunately where it ended. If you complain to their staff on the phone they become defensive and treat you as if you are an idiot that does not understand the work they are doing. they never communicate any delays or offer any explanation as to why they only start after 11 each day. When I companied about the site manager not being on site i was told that they are busy and he is running multiple sites, as if it should be my problem and as if my job is less important than other jobs - yet they say no job is to big or to small !!</p> <p> </p> <p>Lets see where this goes as I sent them an email this morning with videoclips of the inside fountain :) and also instruction for them to refund me my deposit as they have not done what they set out to do. In fact my roof is now leaking way more than it used to and I have a much bigger problem as the ceiling now needs to be replaced and painted and the laminate floowing will need to be repaired/replaced. </p> <p> </p> <p>DONT USE THEM - THEY PRETEND TO BE PROFESSIONAL BUT HAVE NO IDEA WHAT CLIENT CENTRICITY AND GOOD QUALITY SERVICE LOOKS LIKE. </p> <p> </p> <p>EVEN FROM JONTY'S REPLIES VIA FACEBOOK AT THE BOTTOM OF OTHER COMPLAINTS YOU WILL SEE HOW HE BLAME SHIFTS AND TAKES NO ACCOUNTABILITY.</p> <p> </p> <p>P.S. during the past 3 weeks I was in constant contact with the office and on numerous occations complained and told them I am not happy.</p>