Regretful for choosing PROMPT ROOFING

<p>100% ACHIEVEMENT IN SERVICE DISSAPPOINMENT, somebody rightfully POSTED NOV 2016 here, I share the sentiments! I am so regretful that I chose this company. In July this year I paid R17 788 to them to replace roof tiles, fix ridges, repair ceilings and waterproof my roof. On completion of work the site manager, Mr. Thomas was unhappy with the ceiling therefore said they will be back soon to finish the job. Since then I have made several attempts to get them to come, every time all I received was excuses. In this time, I also notice more damp marks that didn’t exist before. I via WhatsApp ask Mr. Thomas to come but every time he disappoints. I finally get an appointment for 5th December, so schedule my plans and work to attend to them. After waiting all morning, I message Thomas to find out what is happening, and he says he thought the appointment was for the 6th. I then call the office and am given an appointment for the 8th Dec at 1pm. Almost 2 hours later Mr. Quintin finally arrives to inspect the problems. I am told the waterproofing membrane is lifting, there is broken roof tiles all this damage not even 4 Months later. Then I am told Friday,9th they would be here in the morning to repair again. I get another appointment doc via email saying they would be here at 1pm so waited the morning for nothing. Yet again I wait. Almost 3pm no sign of them, no call to apologize for the delay so yet again I call to say do not bother coming It is Raining in our area. I called Mr. Jonty that morning requesting they fix the problem as I was charged a lot to have this job done. Since Friday I have not heard from any of them. Lengthy complaint I know but important that people considering using their services I strongly recommend you reconsider. Lack of professionalism and terrible customer service is what you get. I have paid for this unfinished job therefore am requesting them to come attend to their stuff up or else I want a refund. If need be I will send a formal complaint to the National Consumer Commission SA</p>