A leak in their service

<p>To Jonty Esser</p> <p>Please note that i will be logging a complaint on Hello Peter for a horrible customer experiences with your company.</p> <p>My roof is still leaking and and not even 5% closer to fixing my problem.</p> <p>I called your rep Dewald on Friday to inform him that I am running late and will be home 15 min later than the scheduled call out time.</p> <p>At this point there was a mutual agreement to meet up later as he was also running late and will meet up at the new agreed time 14:35 ish!</p> <p>After arriving home at the agreed time i am left waiting for him for another 30 min, I tried calling, he did not answer nor did he return my call to inform me of his attendance to the call out or not.</p> <p>I had a pressing appointment to attend and needed to leave thus leaving my wife to try and explain something she is not fami**** with. Dewald arrives an hour later than agreed unannounced! </p> <p>My wife tries to explain the problem and in my opinion Dewald gives an exasperated explanation for the quote to repair a broken tile on my roof causing a leak. Not looking to re-tile my house just fix a leak.</p> <p>Funny how there was an appointment booked for Saturday morning to apply the quoted repairs!!! (What happened to that?) where is the call to reschedule due to Dewalds "expert" opinion?</p> <p>Promises my wife a call to apologize to me for making me sit and wait for a no answer / no show... Still waiting for that call!!!! "Wonder what would have happened if i didn't call the rep?"</p> <p>It is because of your slogan "Nothing to big or to small? " that i made the call to your company initially.</p> <p>Utterly disgusted by your employees response to my request.</p> <p>I am not interested in speaking to this rep ever again, and not interested in his apology his conduct was indicative of his actions then and will be same going forward.</p> <p> </p>