Replied to 100% of negative reviews
Reply time on negative reviews: 1716h 47m
Reply Time
1716h 47m
Replied to 100% of negative reviews
Reply time on negative reviews: 1716h 47m
Oct '25 - Sep '26
Frequently Asked Questions About Promac Paints
How is Promac Paints rated on Hellopeter?
Hellopeter has tracked Promac Paints across 8 reviews. Promac Paints hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Promac Paints? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2024
Kayla at Promac Paint – Rude, Unhelpful & Unprofessional
I called Promac Paint regarding an issue with a paint product I had purchased and was transferred to Kayla. From the very first few seconds of the call, her attitude was appalling. She spoke to me in a rude, dismissive tone and made it seem like assisting a customer was the last thing she wanted to do. What was even more frustrating was the lack of product knowledge. She confidently gave information that appeared to be inaccurate instead of taking the time to verify the facts. If you're going to advise customers, you should know your own products or at least be willing to double-check before giving misleading information. To top it off, she claimed to be the manager, which I later found out was not true. Misrepresenting your position while providing poor customer service is unprofessional and leaves a terrible impression. This was honestly one of the worst customer service experiences I've had. I sincerely hope Promac invests in better staff training and reminds employees that customers deserve to be treated with basic respect. Hopefully Kayla has a much better attitude on the next person she speaks to.
1 reviews | Active since Dec 2024
Kayla at Promac Paint – Rude, Unhelpful & Unprofessional
I called Promac Paint regarding an issue with a paint product I had purchased and was transferred to Kayla. From the very first few seconds of the call, her attitude was appalling. She spoke to me in a rude, dismissive tone and made it seem like assisting a customer was the last thing she wanted to do. What was even more frustrating was the lack of product knowledge. She confidently gave information that appeared to be inaccurate instead of taking the time to verify the facts. If you're going to advise customers, you should know your own products or at least be willing to double-check before giving misleading information. To top it off, she claimed to be the manager, which I later found out was not true. Misrepresenting your position while providing poor customer service is unprofessional and leaves a terrible impression. This was honestly one of the worst customer service experiences I've had. I sincerely hope Promac invests in better staff training and reminds employees that customers deserve to be treated with basic respect. Hopefully Kayla has a much better attitude on the next person she speaks to.
1 reviews | Active since Dec 2011
Utter garbage.
If I could give less than 1 star I would. We do metal works and have been doing metal works for more than 30 years. We have always prided ourselves on only using the best products and giving top notch service. We were told by a supplier that this paint is top quality. We were given instructions on how to use and did so. It wasn't even a month later when the client let us know the product was rusting through. Sending pictures to us as well. We had to spend another R9000 to go fix the problem and completely overhaul the items. When we told the supplier, they got feedback from Promac Paints that we, the client must have app**** it incorrectly. More than 30 years of experience and they want to tell us we app**** it incorrectly. Utter *******. Will never recoomend this product to anyone again.
1 reviews | Active since Dec 2011
Utter garbage.
If I could give less than 1 star I would. We do metal works and have been doing metal works for more than 30 years. We have always prided ourselves on only using the best products and giving top notch service. We were told by a supplier that this paint is top quality. We were given instructions on how to use and did so. It wasn't even a month later when the client let us know the product was rusting through. Sending pictures to us as well. We had to spend another R9000 to go fix the problem and completely overhaul the items. When we told the supplier, they got feedback from Promac Paints that we, the client must have app**** it incorrectly. More than 30 years of experience and they want to tell us we app**** it incorrectly. Utter *******. Will never recoomend this product to anyone again.