GROSSLY DISGUSTING

<p>Hi, I have insurance with Proloss on my house. I contacted them for a leaking roof and a contractor was sent to access. He did an assessment and gave me the excess amt required, also saying he will get back to me as to when it will be fixed. Two weeks passed and i heard nothing so I phoned the office. I spoke to Liezl in Legal and was told that i cannot claim from the insurance since the roof was not damaged in a fire or a storm. I have been paying insurance for 32 years !!! How is this POSSIBLE ???</p>