Worst service imaginable

My car had hail damage and went to Proline on recommendation of Hollard and PPS my insurance providers. My concerns first started when Cartrack told me that the car is in Athol or Wanderers and thus not where it is supposed to be. I phoned Proline and Adiel told me that the car is there. I asked for a picture as proof and he said he will take one and send it, he never did. The next day when I were to fetch the car they did not have drivers to fetch me at my office (where they dropped me a week earlier) and I could only go at the end of the day. When I arrived I noticed that the car still has damage and that they lost the keys that were on the \ring"with the car key. One of those keys was that of the spare wheel lock. The car had to stay there to get fixed and they said they will try to find the lost keys. Now they had a driver available (he was in the car outside the whole time) to take me home... True to form Adiel never phoned me back so I phoned him a few days later to hear what is going on. He had a story about how they can replace the key for R370 or something but Toyota says it costs R900 so with what do they intent replacing it?? Now I cannot get hold of him"