WORST SERVICE EVER RECEIVED IN MY ENTIRE LIFE

<p>Vehicle sent for inspection.Insurance approve. Proline express call us to take the car in. The car was taken in on 14 March with a promised day of 23 March and by 20 March the car was still waiting with no movement when tracked.i then called the panelbeater and spoke to Portia at the reception. she told me that she will give message to precious Nyathi to call me back. Preciuos never called me back. i then called again at 12 midday. and she promised to call me back at 13h30 since the workshop was on lunch. she never called. i drove to the workshop and demanded answers. carin attended to me and acknowledged that she was wrong . she then promised that the car will be ready by 23 march. on Thursday 23 no one called. on friday 24 i received a call to inform me that the car will not be ready. i then asked about courtesy car since now they missed their own deadline she said she will speak to her manager which she did not do. at 16h30 i called and spoke to the manager who knew nothing about the car or the issue i raised. i explained the whole story and indicated to sebastian that since the car will not be ready , a courtesy car should be provided whilst they are finishing up. he promised to attend to the matter and called back. It never happened . On monday first thing in the morning i called where there was no one answering the phones. Portia answered but kept on tranfering me to protia and the manager Sebastian who never answered their phones.i then called sebastian directly who never answered too.precious called me and promised that the car will be ready by 17h00. i told her that she has to deliver the car and i will not pay the excess, they have to waive excess. She said she will speak to her manager but never called me back as ussual.i decided to drive to the panelbeaters at 16h00 the car was still to be disassembled wa to far to be completed. Sebastian promised to deliver the car by 17h30. at 17h30 the car not delivered and now they make a turn about waiving excess. by 19h00 the car is still not finished and no driver available to fetch me to collect. This the worst service i ever received from managers. i regret having used that panelbeater to repair the car. </p>