VM
Venessa M

1 reviews | Active since Mar 2009

10 Mar 2017, 16:03

Worst service ever

<p>William Fee called me yesterday to come collect the car at 17:00 told him i can only be able to collect today. He called in the morning at 11:00am which i confirm that i will come at 14:00. I got here at 14:35 and told me the car was not ready. As he was showing me on his system the reason why it took long i noticed that was a red Golf not my Polo. Only at 15:00pm he realised he didn't prepare my car the whole time. At 15:45 Meiki asked Cyphus how far is my car and he rep**** that they just started washing the car. Its now 16:05 and im still waiting, my nanny is meant to leave at 17:00 going to Eastern Cape. Who is she going to leave my 9 months old baby with when her transport come. Im not even mentioning the traffic that i will get stuck on going to Krugersdorp. This is not acceptable </p>

0
Replies (2)
VM
Venessa M's update13 Mar 2017, 14:13
Reviewer Update

Thank you Robbie for contacting me this morning. I have received an apology email from William and the discount received from my access.

Proline Panelbeaters
Proline Panelbeaters's reply14 Mar 2017, 12:34
Official

Hello Tshepie

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za