TS
Thamsanqa S

1 reviews | Active since Aug 2023

14 Aug 2023, 16:52

Worse service ever

Good day,

I don’t even know where to start. To summary this, my feedback is a fat 0 worse service ever. My car was repaired by Proline Wynberg - completely not happy in fact I disappoint and angry with this bad service from proline. Upon collecting my HAVAL, we find the following issues.

• 6 scratches on the bonnet. • Scratch and dent on the right-hand fender. • Scratch on the right front door. • Missing 2 coverers/rubber on the boot. • Portion that is not polished after painting the front bumper. • Bad sound on the left-hand wheels. Suspect Suspensions. • Back left side door not opening from inside.

This are all new damages that we picked up on the car, none on these were on the car before accident. Proline promised to give me the curtesy car while fixing the above, that hasn’t been done, instead when I call, they are telling me stories that they don’t have car on the floor. I am currently using taxis thank to they worse services. I am very disappointed with this, and I am about to escalate this further.

0
Replies (1)
Proline Panelbeaters
Proline Panelbeaters's reply15 Aug 2023, 09:41
Official
 Good Morning Tamsanqa,

Thank you for taking the time to review us on this platform. 

Firstly our apologies for not living up to your service expectations.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the Management of  Proline Autobody and they will be in contact with you regarding the above-mentioned.

The Renew-IT Team, always@yourservice