Workmanship and Attitude are shocking

<p>My daughter had an accident in December, the car was towed to Proline, due to the Christmas season they began work in January, at the end of January we got the car back and as soon as my daughter got in she heard a motor running kind of noise without even switching the car on, it turned out to be the side mirror's motor was not working, they disconnected it and said they would contact us when they had a new side mirror in. My daughter took the car to put petrol in and there was not even a drop of water in the radiator which was one of the things replaced as a result of the accident. The air con has been blowing hot hair since we got the car back and the lights do not flash anymore when locking the car. It was sent back and when we got the car again it was still blowing hot air, we were told it is impossible just let it run as the aircon guy had looked at it. There are issues of lack of power and struggling to start the car at times too, checked the battery and there is no problem with that. Our insurance arranged they take the car back today and would keep it for a few hours to see what was going on, when my daughter arrived there today with the car Trevor the Workshop Manager said they would regas the aircon and she could go, when she asked about the other issues like the lack of power she was told how should he know he hasn't driven her car so will regas and she can go. I got hold of my insurance who called them and they are now going to do what was agreed upon in the first place, keep the car and go through the problems. Turns out there was a hole in the pipe for the aircon and did not need gas after all, took 3 months to figure that one out. </p> <p> </p> <p>I have totally no faith in their workmanship from day one of taking the car back, was told it was taken for quality testing and a test drive but one would have to be deaf not to have heard the motor of the side mirror. I honestly have no trust in them and if god forbid I ever have an accident I will refuse to let my insurance send it to them. How shocking that they can behave in such a manner.</p> <p> </p> <p>Thank you to Werner from King Price who has been fantastic in sorting this out for me and who calls back when he says he will, you are a good example of great customer service.</p> <p> </p> <p> </p>