WHERE-IS-MY-CAR?????

This is the worst company that I have ever dealt with. My car was in an minor accident during the first week in February and my insurance appointed this panel beater to see to all the steering and panel beating damaged caused.

I received my car back on the 15 March, I had no opportunity to test drive the vehicle and on my way home found it to be un-road worthy. (Two of the receptionists were very pushy and started a hello peter account under my name as to get a 5-star review from me). I phoned Proline PB and insisted the car be towed back to their premises to have it fully restored.

Ten days later I received a call to pick up my car, I insisted on a test-drive. During the test-drive there was no improvement and Johan (from Proline) admitted that the problem was not resolved. This leads to me raising the question of was anything done, and if so why did Proline not test-drive the car prior to phoning me to collect my car????? Johan undertook to send the car to some steering specialist.

A few days later I could fetch the car again and apparently something was changed on the vehicle. Upon the test-drive there was NO change and they undertook to send it to the AA. I noticed that BOTH SIDE PANELS were SPRAY PAINTED, a job that was never required from the start. This necessitates the question of What happened with my car, was it in another accident with all their carting it around?????

It has now been FOUR months and in the last 4 weeks all I get from this company is weekly SMS-es as to postpone the pick-up date.

Where is my car?? What is happening to it??