Unsatisfactory Service!

I am forced to give 1 star so that I can actually write a review. My car has been in their shop since 5th December 2022, 5 days old my car was when it went in as some person decided to skip a robot and hit me. Thankfully the damage was not major. However the experience that I have has from Proline has been shocking, when you call and leave a message, I don't get a call back, the updates that should come just don't seem to happen. I have had about 2-3 representatives that should keep me informed on the status of car, I am always calling them, they either on leave, in a meeting and will call you back. When you want to speak to a manager then that manager is also in a meeting or unavailable. The timeline that they have had my car is unacceptable, for a week it just sat there and then you get told the assessor only came today. Then the buyer cant find the tyres for the car, but its a brand new car, then they say they short staffed and then suppliers are closing. Then your rims are at that supplier and they closed, then I get an email to apologize but that information was incorrect, Proline actually have the rims but and your car is moving to quality control and then nothing... absolutely nothing. When my car went in I asked and explained nicely why I needed my car as soon as possible, but not one person listened, not one. A month later, emails sent, phone call done and left messages and BIG surprise no has called me back. The lack of empathy from this group has left me feeling like, oh well nothing we can do attitude and I am stuck with them as that is where my car landed up going. I really hope that DISCOVERY INSURE take note of this message and I hope that they find a supplier who is actually has the compassion to deal with people who have had accidents and to try and for-full the customers requests and not just ignore them