Unsatisfactory service

I am dissatisfied by Proline. My insurance budget insurance left the car since December while they were busy with approving the claim. On January the 5th proline started working on my car they did assessment and their advisor told me the car was sent to panel beating and would be ready soon only to find out that some parts were missing and they had to order again and this would take 14 days. This has been inconveniencing especially the bolt trips from Boksburg to Soweto I have to take ; while the communications and update are so poor. According to the information I received after countless phone calls was that the parts would be ready before the 14th and they would start finish off fitting the parts and then send off to painting . Today which is two days after , I haven’t received any update whatsover, the car has been there for over a month now. My colleague was telling me her car is back and the panelbeaters from her insurance started about 15 days ago , same damage.

I have been spending so much yet I’m still yet to pay the excess, how will I manage to cover the excess with so many delays.