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Murendeni M

1 reviews | Active since Jul 2023

07 Jul 2023, 23:08

THEY BROKE MY WINDOW LEVER AND WONDOW NO LONGER CLOSED BUT IT WENT IN WITHOUT ANY ISSUES AND THEY REFUSED TO TAKE ACCOUNTABILITY LUCKILY I HAD PROOF OF THE CONDITION OF THE CAR THE DAY OF THE ACCIDENT.

DO NOT TAKE YOUR CAR IN TO THESE GUYS , My car has been with them for 2months for reasons beyond their control and I understand. My car was hit on the front passenger side, and my insurance took it to them for fixing, All my electric windows were functioning upon taking the car in, as I was inspecting the car before I can take it I noticed the lever at the back passenger seat was broken, I told the lady assisting me and she said let’s go into the office to check if it came in like that from photos they had and we were not able to view it. I then asked for pre-inspection report but she said they don’t have it, I asked how it passed inspection when clearly they did a lousy job, she then changed the story and said it could have came like that , luckily I had photos of the day of the accident and sent them to her to show her that everything was fine their the ones the f***d up, i have let my insurance know about the pathetic service o received and lack of accountability, I refused to take the car .

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Replies (1)
Proline Panelbeaters
Proline Panelbeaters's reply10 Jul 2023, 08:05
Official
Good day Murendeni

Thank you for taking the time to review us on this platform. 

Firstly our apologies for not living up to your service expectations.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the Management of  Proline Autobody and they will be in contact with you regarding the above-mentioned.

The Renew-IT Team, always@yourservice