TM
Thabang M

1 reviews | Active since Jun 2011

20 Aug 2021, 15:22

They break things that work to increase the price of insurance...

The worst Panelbeaters of Note, I took my car in for repairs on the front bumper. Because that was a quick and not very high paying job, Kevin and his workshop crew decided to change my Headlights which were working 100% with alternative lights in order to increase the price charged to my insurer. These lights delayed the whole progress of the repairs which caused us to use Uber to go deliver our baby....after I picked up my car I noticed that the lights were faulty and I had to drive to wynberg, they just changed the globes, after a week or 2 I drove back to wynberg to tell Kevin that my headlights were faulty and I wasn't able to see clearly when I drive at night. This time Kevin decided it was appropriate to tell me that they had alternative lights instead of originals because my insurance approved it, I told him there was nothing wrong with my lights, he said he will contact the insurance to sort this out.it's been over 3 months of waiting for Kevin to fix my headlights which were not broken from the be. I can't drive at night because of Proline's mistake and nobody is taking responsibility for the mess they caused on my car... My vehicle still has markings from them after several car washes. Kevin is the worst service consultant ever, because they know they are *****s they make you give them a rating before they give you your car back.

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Replies (3)
Proline Panelbeaters
Proline Panelbeaters's reply20 Aug 2021, 16:44
Official
 
Hi Thabang
 
Thank you for taking the time to review us on this platform. 

Firstly, our apologies for not living up to your repair expectations. 
We treat the nature of every complaint as serious and will endeavour to resolve the matter appropriately. 
We have addressed this issue with the management at Proline Autobody. 
They will be responding directly with you to find immediate resolution. 
 
The Renew-it Team, always@yourservice. 
 
 
TM
Thabang M's update20 Aug 2021, 17:03
Reviewer Update
Just to add after using my airtime to calm Kevin today, he promised to call me with an answer about when can I get my old lights back, he didn't call me and it's way past office hours. Just goes to show how they go out of their way to NOT to help me after a full 3 months of silence, they don't have the decency to call and update me on the progress. I can't drive at night the whole weekend, I have a 4 months old baby, should God forbid anything that would need me to drive at night I can't do it because Proline is more concerned about profits instead of people's safety.
Proline Panelbeaters
Proline Panelbeaters's reply10 Sept 2021, 08:58
Official
  
Good day Thabang 

We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the management at Proline Autobody. 

 The Renew-it Team, always@yourservice.