JY
Joe Y

1 reviews | Active since Aug 2021

10 Jul 2023, 16:32

Terrible Service ( 3 months without )

Service has been frustarting. Feedback slow to come through . Between them and Naked , they have taken over 3 months to get my car sorted. - they ignore your emails a lot. After 3 months of poor service , i asked if they can arrange a courtesy car for me and there no assistance. - They both always respond with some stupid system generated kind of response , you feel deflated after reading their mails.

Just like Naked Insurance - they seem like they quick to sort small claims and seem all " reputable'' to the market but set investigators on you if its above amount....clearly in this case , slow work ethic and lack of care for their customers. almost like you reminding them about your car when you call in . 2 and half months ?? same feedback? LOL

Just like i told you guys last friday when you ignored my mails , i am in the process of subtting ombudsman documents. You and Naked will be liable for any losses i have incurred as a result of your incompetence during this period.

Dont even know how my car landed up with these okes but **** i regret it. feel like a different panel beater would be more forth coming with regards to a better service.

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Replies (1)
Proline Panelbeaters
Proline Panelbeaters's reply11 Jul 2023, 10:08
Official
Good day Joe

Thank you for taking the time to review us on this platform. 

Firstly our apologies for not living up to your service expectations.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the Management of  Proline Autobody and they will be in contact with you regarding the above-mentioned.

The Renew-IT Team, always@yourservice