Terrible customer service and damage to vehicle.

I sent my vehicle in for repairs at Proline Autobody, Wynberg in mid October last year. While fixing the damage to the car, Proline cut a large chunk out of the rubber seal around the boot which now does not seal properly. We notified and sent follow up emails to Kgomotso Masila at Proline who did not respond for another month. They said they would update us on the status of the boot rubber replacement later that day. It has now been almost 2 months since we were supposed to receive an update and all follow up emails I have sent have been ignored. The lack of customer services is absolutely shocking. I sent my car in to be repaired, not to incur alternate damage!!!