Shocking service.

I am shocked and very irritated. I took my car in on the 11th of November only to get a call the next day saying they had not received the insurance authorisation. I sent it through, again. I got another call an hour later asking when I’d like to take my car in. They didn’t know that I had taken it in the previous day. Communication is shocking. I have never received a call back. I’ve been told 3 times that my car will be ready. Last Friday, this Tuesday. And yesterday I was told I could pick it up at 3. I wasn’t available and I told them I would come in today at 11. They confirmed that this was okay. Only to find out an hour ago that it wasn’t ready. I actually have run out of patience and I am tired of hearing “I’m sorry”, with no change of action or better communication. I will definitely be telling my insurance company to not use Proline.