1 reviews | Active since Jun 2012
Proline Express more like Deadline Express
<p>On the 23rd of Feb. 2017, was at robot in Durban when my car was hit from behind by a Taxi (hit and Run). King Price ( my Insurance company ) , authorised Proline Express in Wynberg to repair the damage. Car taken to Proline on the 27 th of March, and returned to me on the 4th of April. My car has not been the same since : Cannot lock my car as Alarm keeps going off every half an hour to 45 mins. Car taken to Proline on the 6 th April, was so called sorted out. 7th April Alarm still going off... cannot lock my car. Proline came out on Monday (10-04), not sorted, but blaming the Tracker Unit. Tracker came out on Wednesday, established that Tracker Unit not cause of problems with Alarm. Proline guy said they were going to send my car to Mercedes to do a diagnostic test. Spoke to King Price, Werner... 012 ********** on 13th April, now Proline claims that some unit in the car is wet, hence causing the alarm problem. Proline ordered the part and Im still waiting. No persons from Proline contacted me since , Car was not taken for the Diagnostic Test. Last spoke to King Price on the 13 th April. I am sick and tired of ALL the BS I was fed with. Proline blamimg everyone for their STUFF UP!!!. My car was running perfectly up until the 27th of March. Proline's lady Cindy, not a technical person, but finding faults with my car.and lying through her teeth. </p>
Hello Jay
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
Hello Jay
Thank you for your feedback.
We wish to apologise for this poor service that you have experienced.
We have escalated this matter to the Service manager for a resolution.
Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).
Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za
Thank you for the prompt response, more than what I can say about Cindy.
I got back home today about 12:30pm from Pretoria and was on my way to Bedfordview.
At 12:45, Desmond (PROLINE Technician) arrived at my home, wanting to "Sort" out my car.
With no Prior communication (since Thursday , 13-04-2017 ).that he was going to come today to sort out my car.
Asked him WHY was I not notified about him coming to sort out my car., his response was "He asked Cindy to contact the client (Me ), that he was coming around today".
There was no calls or Whatsapp from Cindy today or since last Thursday. I now have to reschedule my meeting of tomorrow to accommodate the Proline Technician.
I will never ever reccommend Proline Express to anyone, in fact I'm going to let others know about the LACK of SERVICE and the ATTITUDE of some of the staff at Proline Express.
I have not been able to use my car since the 4th of April 2017.
HOPEFULLY !!! tomorrow the technician will succeed in fixing my car.
I do beleive that Proline Express , owes me some sort of compensation for all the aggrivation, inconvience, my phone calls, me not having the use of my car over the Easter weekend and beyound and having to listen to all the BS , I was fed.
PS: After the technician left on Thursday, side mirrors do not fold in when you lock the car, inspite of it being set to fold in when car is locked.
By the way Proline will be covering the call out fee R395;00 for the Tracker Unit, as Proline Technician claimed that the Tracker Unit was causing the problems. Did bring this to Cindy's attention on the 11-04-2017, via Whatsapp.
Thank you
Awaiting a Positive and Prompt response and way forward.
Jay Ramjee
Thank you for the prompt response, more than what I can say about Cindy.
I got back home today about 12:30pm from Pretoria and was on my way to Bedfordview.
At 12:45, Desmond (PROLINE Technician) arrived at my home, wanting to "Sort" out my car.
With no Prior communication (since Thursday , 13-04-2017 ).that he was going to come today to sort out my car.
Asked him WHY was I not notified about him coming to sort out my car., his response was "He asked Cindy to contact the client (Me ), that he was coming around today".
There was no calls or Whatsapp from Cindy today or since last Thursday. I now have to reschedule my meeting of tomorrow to accommodate the Proline Technician.
I will never ever reccommend Proline Express to anyone, in fact I'm going to let others know about the LACK of SERVICE and the ATTITUDE of some of the staff at Proline Express.
I have not been able to use my car since the 4th of April 2017.
HOPEFULLY !!! tomorrow the technician will succeed in fixing my car.
I do beleive that Proline Express , owes me some sort of compensation for all the aggrivation, inconvience, my phone calls, me not having the use of my car over the Easter weekend and beyound and having to listen to all the BS , I was fed.
PS: After the technician left on Thursday, side mirrors do not fold in when you lock the car, inspite of it being set to fold in when car is locked.
By the way Proline will be covering the call out fee R395;00 for the Tracker Unit, as Proline Technician claimed that the Tracker Unit was causing the problems. Did bring this to Cindy's attention on the 11-04-2017, via Whatsapp.
Thank you
Awaiting a Positive and Prompt response and way forward.
Jay Ramjee