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Minenhle M

1 reviews | Active since May 2018

06 Jul 2023, 20:27

Proline Damaged My Car and They Refuse to Fix the Damage They Caused!

I took my car to Proline Autobody in Wynburg for repairs after an accident and while they were repairing my car, they tore one of the cables that connect to my boot and it no longer functions automatically like it used to. When I took the car back to them they claimed that the damage was not caused by them and yet, before I took the car into their autobody shop the boot was functioning just fine. They were very dismissive and disrespectful in handling this situation, they wasted my time and fuel taking my car into their shop for repairs today, only for them to tell me it's not their fault and they can't help me. I want this matter resolved! They need to fix the damage they have caused, they cannot damage customer's cars and then dismiss and mistreat them!

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Replies (1)
Proline Panelbeaters
Proline Panelbeaters's reply07 Jul 2023, 13:09
Official
Good day Minemhle

Thank you for taking the time to review us on this platform. 

Firstly our apologies for not living up to your service expectations.  We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the Management of  Proline Autobody and they will be in contact with you regarding the above-mentioned.

The Renew-IT Team, always@yourservice