1 reviews | Active since Jul 2011
Proline Autobody really not treating me as a paying client very good. Poor workmanship.
I wish I could share a good review, but I can't. My vehicle has been with proline for 3 months. I first got it back early January. Paint chipped off my roof, supposedly new letters scew on my boot, wrong color soundboard, soundboard put in *****, there were gaps on one side, glass was still scattered all over the vehicle, they broke the center tail light, none of my remotes pick up signal from the antenna. Reverse light and break light not working. How it passed quality control is beyond me. Went a second time, remotes still not working, now there was marks on the paint where they took the badges off, covers inside the boot lid missing and still no color match soundboard. After numerous WhatsApp, email, phone calls, the assistant just lets me know she no longer works there and blocks me. Then I got a call said the remotes are working and all work has been rectified, I asked for photos, before I drive another 2 hours to and back and I'm simply being ignored. I asked the previous assistant for the name of the "specialist" that came to inspect the remotes as I was told (two different people) and ignored. I asked for invoices for parts and told I can't have them. They will ask the manager. I didn't get it. The last time I was there, Moses and Kaylynn went through the car with us and agreed that the vehicle cannot be given to me with the marks on it, the remote not working and wrong colour soundboard. Today I spoke to Bianca who said everything was fixed last Friday, including the remotes. I asked Moses to send me proof before I come through all the way and it's not fixed. He ignores me. I ask for a reply and still ignores me. Now, how do I know that the problems was indeed sorted out? Why must I, as the client, be inconvenienced. I've payed my dues in full, without a kibble. And that's what I get? My vehicle was not written off as assumed by Minki. First for women don't do part payments as I was prepared to pay more for the repairs than what they would have, and they don't do part payments. So they paid me the part and I could add and pay proline in full. This whole accident ordeal was already horrible, now it's such an unpleasant, unnecessary ordeal with the service provider because I feel like I'm being treated as if my vehicle or my money is not good enough.
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Proline Autobody branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
Thank you for taking the time to review us on this platform.
Firstly, our apologies for not living up to your repair and service expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately.
We have addressed this issue with the Directors at the Proline Autobody branch and they will be in contact with you.
The Renew-IT Team, always@yourservice
