IL
Isobel L

1 reviews | Active since Jul 2011

09 Jun 2022, 10:47

PROLINE AUTOBODY DO NOT DELIVER ON PROMISES OLD PARTS SHODDY WORK

Dear Renew-it, Unfortunately I cannot endorse this positive review anymore. It is almost three months later since my positive review I was aksed to give, and after being promised the world and my vehicle is still not fixed. After I enquired yesterday, I was told that Moses is no longer there. So who knows what is happening now. I have been with Minki, then she left uprubtly, then Moses was asigned. Minki is now back and said she will find out from Karien. Karien kept me in the loop for 2 weeks, but the last communication from her was a month ago. PLEASE can they sort out my vehicle now. I dont care if they have to buy a new strip light, that they broke, but I want it done NOW. Same with the new badge I paid for, but was an old badge, also with the shoddy workmanship where the back rooflining came completely lose. I just want my vehicle to be fixed PROPERLY immediately. And I do not want to hear from them ever again and I will not recommend them at all. It's all promises and no delivery. NONE of the directors even bothered to contact me. The ****test service and workmanship. Also promising new parts, but replace with old parts. To me that is *****! My car went in NOVEMBER 2021, and is still not fixed. I don't no how First For Women gave me this place of one of my only choices of two. firstly, I have to travel all the way from Krugersdorp at my own expense everytime as well. Unbelievable really....

0
Replies (2)
Proline Panelbeaters
Proline Panelbeaters's reply09 Jun 2022, 14:05
Official
  Good afternoon Isobel,

Thank you for taking the time to review us on this platform. 

Firstly our apologies for not living up to your service and repair expectations. We treat the nature of every complaint as serious and will endeavor to resolve the matter appropriately. 

We have addressed this issue with the Management of  Proline Autobody and they will be in contact with you regarding the above-mentioned.

The Renew-IT Team, always@yourservice 


IL
Isobel L's update10 Jun 2022, 07:51
Reviewer Update
Karien has contacted me (thank goodness for one person that knows about customer service) - we have the ndiscussed the situation and I was informed that the back light is still on back-order. She will keep me updated as to when I can bring my vehicle to have all the faults repaired, and give me a loan vehicle to get about.