lP
lerato P

1 reviews | Active since Nov 2014

06 Sept 2016, 13:59

Proline and Dial Direct Appalling Service

<p>My car went in for repairs at Proline and it was taken it by Dial Direct and all ive had are issues with my car since then and i have been speaking to the Assessor Manager at Dial Direct Paul, and all ive been getting from this gentlemen is a bad attitude, no feedbck to my calls, emails or messages. My car has now gone back to the Panelbeater for the 3rd time because of recklessness. All they had to fix was my suv ram and controller because thats what my accident damaged and now ive had issues were my car came back with the door rubbers sticing out, missing knobs that cover parts of the car, one of my fog lights is now damaged because they didnt replace back the sealent correctly on the vehicle. My supension seemed to have also been damaged in the same accident but that claim was denied and i accepted that but they then had to take the car back to the panel beaters to fix the paint job because the paint was peeling and obviosly has to remove the bumper to put back the sealant which im not even sure was done because i just dont trust the work of the Panel beater anymore, and now im stuck with a fog light that had debri inside because i was told they could not replace the light and now i have im trying to get them to assist me because it seems as though the bumper was not put back correctly, there is a wide space between one of the front lights and the bumper and im not getting any luck with Paul the assessor and its pointless me talking to any of the other assesors because he is the manager. The service im getting from Dial Direct is so disgusting and unaccetable and i dont know which other evenue to pursue to get them to take responsibility for messing up bit and pieces of my car, these are the same people that are meant to be giving me peace of mind not to deal with such yet i have been put through hell by them.</p> <p> </p>

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Replies (5)
lP
lerato P's update06 Sept 2016, 14:03
Reviewer Update

Proline and Dial direct are not even communicating with each other, im so disgusted.

Proline Panelbeaters
Proline Panelbeaters's reply07 Sept 2016, 08:00
Official

Hello Leratoph

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za

lP
lerato P's update06 Oct 2016, 10:18
Reviewer Update

My Insurance and Dial Direct looked at my query and reviewed everything that transpired and im currently satisfied with my car and the work done on it. I got it back on thursday night the 29th September from the Panelbeaters. Robbie the Operation manager at Proline was hands on from the beginning and went the extra mile to assist me with my query and called me to provide me with constant feedback on the progress of my vehicle. Thank you for asisting me and getting the job right, i really do appreciate it. I was furious but that slowly subsited when i had a quick response to my complained and assisted as quickly and all parties invloved were exteremely professional. Thank you again.

lP
lerato P's update06 Oct 2016, 10:19
Reviewer Update

I mean the Panelbeater and Insurance looked at my query*

lP
lerato P's update06 Oct 2016, 10:24
Reviewer Update

Oh and you guys get a star rating of 5