********** Panelbeater avoid at all cost

I recently had a highly disappointing experience with Proline Autobody, which I feel compelled to share.

I brought my vehicle to Proline Autobody for repairs and collected it on the 18th of April, 2024. Unfortunately, I quickly discovered several issues indicating poor workmanship and negligence. These included imperfections in the paint on the door sill, a malfunctioning keyless entry on the driver's door, hairline scratches, and damage to the paintwork from the polishing process.

Despite initially receiving assurances that these problems would be addressed, my experience only worsened. I returned my car on the 10th of May, 2024, for the promised touch-ups. I was told I would get feedback on the day regarding the repair duration, but I did not hear back until I called on Monday afternoon. Only then was I informed that my vehicle would be ready by Tuesday, the 14th of May, 2024, with a confirmed collection time to be provided between 9 am and 10 am. However, as of 12:38 pm on the day of expected collection, I still had not received any communication. The ops manager eventually intervened and promised me that my vehicle would be done three after the promised date. When I collected the vehicle it had imperfections on the paint (the entire vehicle) and the repair was still visible (even to my untrained eye).

The overall service from Proline Autobody, particularly from my service consultant, Presha , has been severely lacking. The communication has been poor and unprofessional, causing significant inconvenience and frustration. They actually took more time fixing the issues they caused the second time around then they did initially. If you can stay far away from this repairer.

Given this experience, I cannot recommend Proline Autobody. Their workmanship and customer service need substantial improvement to meet even the most basic standards of quality and reliability