GB
Guillaume B

1 reviews | Active since Mar 2009

06 Feb 2018, 10:49

Pahetic service - Stay far away!

Took in my car on the 3rd of January for repair to the Proline auto body shop in Wynberg. When to pick up the car 1 day short of 1 month later. Problems to many to report including scrathes on my plastic interior to scrathes on the NEW door and window they installed, beading loose. Where is the quality control???? Do they think I will not see it??? Left the car there on Friday and Aadiel said my car will be sorted and ready for pickup on the following Tuesday afternoon. Phoned Tuesday just after 10am. He said the only received the car today and will only be ready Thursday afternoon. So after I left a message which he did not phone me back and if I did not phone I would have arrived there and my car would not be ready. How can my car only be received or booked in if I left it there Friday afternoon. Obviously not a priority after I already paid the excess amount.

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Replies (1)
Proline Panelbeaters
Proline Panelbeaters's reply06 Feb 2018, 10:55
Official

Good Day


Thank you for your feedback.


We wish to apologise for this poor service that you have experienced.
This matter escalated to the Service manager for a resolution.


Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).


Kind Regards,
Renew-It Autobody @ Your Service
www.atyourservice.co.za