Nothing Pro about Proline

My car had been in a accident on the 29th of March 2022, and was taken by the towing guys to this penalbeater, I only received the car back on the 4th of May after an either month and a half with them they couldn’t fix the bumper properly and I had to bring it back,Moses who was assigned to my case was wonderful and great to deal with however Ursula who is a supervisor doesn’t even have the decency to great customers and shouts at staff in front of us, after having been told to bring my car in on the Wednesday the 18th May I was told that they couldn’t fix it at the time that I brought it in 11:30 am which was a time that they had given to means I had specifically told them what was wrong with the car from the day I had collected, then I was told to return on the 23rd @ 7:30 in the morning, which I did, however I was also told that they only offer shuttle services to people living within the radius of their business, funny though because initially when I collected my car they had a driver fetch me from home which was the same distance.. i was advised the repairs would be up until 14:30 and I had to sit at the premises an entire afternoon waiting for them to fix mistakes that couldn’t get right first time around after having my vehicle for a whole month.. what a disappointment this company really is.. with uncouth management