Misleading, Poorly Managed, and Unaccountable

I had a highly disappointing experience with Proline Autobody during a bumper repair on my Audi.

Initially, Proline invoiced for a bumper replacement as the part was approved by the insurer. However, because the bumper was on back order, they went ahead with a temporary/interim repair, and even provided me written confirmation that the bumper was a temp fix and would still be replaced once it arrived.

Based on this assurance, I paid the excess and proceeded with the claim — but later discovered they billed the interim fix as the final repair and as a result increased labour costs by 100% from the initial invoice, and never fitted the new bumper even once it arrived.

There was no follow-up, no explanation, and no transparency. When questioned, Proline did not offer a valid reason for why the interim fix suddenly became final, and why the new bumper was excluded from billing — even though they confirmed in writing that it was part of the approved scope.

This kind of behaviour is extremely deceptive and driven by greed. It helped push the claim through quickly, but left me with an incomplete repair while still charging premium labour and admin rates.

If you’re considering using Proline, be extremely cautious. Get everything in writing, track your parts closely, and don’t assume they will follow through on what they promised!!!