1 reviews | Active since May 2016

29 Jul 2016, 11:00

It all started off with a bang

<p>I took my car into this garage and entrusted them with my prized possession, after taking all valuables out of the car and asking if the rest would be safe, like my blue tooth etc, I was told absolutely. Now inspite of the job on my car being a good one, I was happy with the work, they helped me out with my excess as well which was appreciated (inspite of one of their staff members offering more off my excess etc) After this incident, I find their attitude sucks. After collecting the car, I discovered my little temperature guage I had bought in from over seas was missing! It is was connected to the rear view mirror and it was "part of the car" Someone deliberately removed it from my car and it has now dissapeared. It took me months to find it, months to get it to South Africa. It had to be shipped from Hong Kong, to the USA and then to South Africa. Not to mention twice, as the first device just never arrived.</p> <p>These guys are supposed to be a "five star" garage. They fix high end vehicles. Their staff clearly cannot be trusted. They feel a car valet will compensate. A car valet will not help me purchase another device!± Besides the fact that my car is relatively new, it doesnt need a valet and I was offered a free car wash anyway when I picked up the car. I will also mention that on a previous occasion when I left my car for repairs at their Wynberg branch, a parking voucher was removed from my car, it was tucked away in my sun viser and was valued at R 100.00, when I asked where it was, I got a shoulder shrug. This, despite old tickets being left in the car after they are supposed to clean and valet your car. I walked away from that incident, this time I am not shutting up. I will never use them again and I am demanding R 500.00 in compensation, because that is what it will probably cost me that to get another one to South Africa! I am fuming at this, not happy at all. </p>

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Replies (1)
Proline Panelbeaters
Proline Panelbeaters's reply02 Aug 2016, 09:38
Official

Hello Lynn Hoff

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za