I have never been treated this badly in my life.

I have been dealing with Rebecca on vehicle ND775879 which came in late August at Proline. I had to first wait for a very long time for the car to be assessed and had to continuously call in before I was told the car is written off. Rebecca then advised me that she will issue an invoice for release for only 3 or four days because it was not my fault that I waited long for a release. I still waited for the invoice which was never issued and has not been issued till this day and now she wants to charge me for an extended amount of time.<br> I did come into the shop in November and we had a chat between my wife, Rebecca and some pregnant lady and Rebecca first offered to buy the car and said she will also try and see if second hand parts cannot be used to fix the vehicle so that it can be cheaper. I called this morning and the story has changed completely and I feel that it would be very unfair if you guys charged me the full amount because of the following reasons.<br> <br> 1. Rebecca never provides feedback on anything<br> 2. I have never received an invoice for release fees nor any quotations she has promised me before<br> <br> Today i must say that Rebecca lady is being rude and unprofessional to me.