Horrible service

I was involved in a minor accident and through Discovery, my car was taken to Proline Wineberg. Accident happened 21 Feb 2024, on the 23rd my claim was approved. 6 weeks later they are still not done. The consultant is cold and rude. The updates makes no sense. Told we my car is in stripping. A week later I get an update again...car is in stripping...when I asked Ms Rude consultant, she said the first message meant that it was only in line to be stripped. They refuse that I come to the workshop but also failed to send me pics...cant understand