SM
Sibongimpilo M

1 reviews | Active since Nov 2019

29 Nov 2019, 05:08

FIRST HELP and PROLINE WYNBERG ARE ********!!! NEVER ALLOW FIRSTHELP TO TOW YOUR CAR!!!!!

On 27 November I was a third party in an accident. The two cars behind me bumped each other, the the car behind me jumped and hit my bumper. My car sustained a minor dent and very small scratches on the bumper. FIRSTHELP tow cars where on the scene in less that 5 minutes. The police arrived on the scene, and we exchanged information with the other drivers, police took down our statements. This all happened in the presence of the POLICE AND FIRST HELP guys. Decided I was going to drive coz my car was not bad at all, just when I get into the car I received a call from from a person claiming to be from my Insurance. The guy stated that he received an impact alert and warned that if I drive and somethings goes wrong ( eg. the airbags activate as the result of the accident) the insurance will not pay for the damages. He suggested my car gets towed to the nearest panel beaters, but he first asked me which tow truck was on the scene. The guy on the phone then spoke to thE FIRST HELP guy, when he gave the phone back to me he then confirm that I should take the car to PROLINE WYNBERG, which is one is their storage yards!!!! The next day I thought I should contact the insurance coz I did not receive any communication from them since the last time we spoke on the phone. After a long day of going back and forth with the insurance , I found that THE INSURANCE NEVER CALLED AT ALL!!!! While we were busy exchanging details with the other drivers, FIRSTHELP took my details and gave them to someone to call me. They pretended they were from my insurance company. We then decided to fetched the car we were told to pay R8 000. THIS IS A WELL PLANNED EVIL **** THAT INVOLVES ALL THESE COMPANIES. They live off people’s hard earned money, they are professional ********!!

NEVER EVER ALLOW THESE GUYS TO TOW YOUR CAR OR EVEN RECOMMENDED THEM TO YOUR INSURANCE, TOU WILL REGRET IT!!!!!!

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Replies (1)
Proline Panelbeaters
Proline Panelbeaters's reply29 Nov 2019, 08:12
Official
Thank you for your feedback.

We wish to apologize for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on **** FOR YOU (*** ***).

Kind Regards