Disappointing Service Experience at Proline Panel Beater: A Cautionary Tale

I'm utterly disappointed with the service I received from Proline Panel Beater following a car accident in October 2023. Unfortunately, my insurance directed me to their workshop, and since then, my experience has been nothing short of a nightmare.

Upon retrieving my car in December, I immediately noticed missing clips on my sun screen shield. Despite promptly notifying the workshop, the issue remained unresolved. Subsequently, in January, I booked my car for repairs due to a malfunctioning high brake light. Little did I know that this would be the start of an enduring ordeal.

The repair process dragged on for a full month, with sporadic and unconvincing email correspondence regarding the unsatisfactory progress. Finally, in March, my car was returned to me, albeit with a new problem – additional missing parts. Once again, I brought this to the attention of Proline Panel Beater, only to be met with silence.

Their lack of accountability is alarming. Each visit to their offices is met with excuses, conveniently blaming absentee managers and departing consultants. It's evident that communication with clients is not a priority for them.

Entrusting your car to Proline Panel Beater and agreeing with your insurer to use their services is a recipe for disaster. I strongly advise against it. Their disregard for customer satisfaction and unwillingness to rectify their mistakes make them a liability rather than a solution. Save yourself the trouble and seek alternative options for your car repairs.