Continued Disappointment from these People

I refer back to my previous complaint:<br> <br> http://hellopeter.com/proline-panelbeaters/complaints/zero-after-sales-support-***<br> <br> After Proline agreed to take my vehicle back and correct the poor workmanship as well as provide a courtesy car, they advised me on 26 Nov 2014 that a part had to be ordered, and the ETA was 17 Dec 2014, they would let me know as soon as the part arrived.<br> <br> Well, It is now 13 Feb 2015, and I haven't heard a word from these people.<br> <br> See the false promise letter below (I can understand delays, but a courtesy call is the least they can do):<br> <br> Proline panelbeaters<br> <br> 26/11/14<br> <br> To Whom It May Concern:<br> <br> We thank you for your support and would like to inform you of <br> <br> your outstanding parts.<br> <br> YOUR REF NO : workshop clio 3 <br> <br> Is on back order from Renault SA<br> <br> PART NO : *** - Rf lower door hinge<br> <br> ETA: 17/12/2014<br> <br> While we endeavour to procure all parts as soon as possible <br> <br> unforeseen delays in delivery times are beyond our control.<br> <br> Assuring you of our best attention at all times<br> <br> Putting you first in everything we do<br> <br> IMPERIAL MENLYN<br> <br> REGARDS <br> <br> HENTIE<br> <br> If I do not receive an answer on this matter, I will take this up with my lawyers and insurance company.