Can it be?

My car was taken to Proline Renewit Wynberg which is Lexus approved. They had the car for a month...a very long and difficult month. Mainly due to the lack of customer service. I had to follow up on calls, after being promised feedback. <br> <br> The embarrassing part is when the car was done I was called for the first time from this company...and told to pay excess. My insurance company informed me that they had been instructed three weeks prior to not charge excess...<br> <br> Worse, my car had a chip on the repaired area...and the boot lid was misaligned. Guess what? This was spotted by an untrained eye. Now being Lexus approved is one thing, but what happened to quality control, let alone customer service.<br> <br> Luckily my insurance company was copied in all my mails so they can vouch for me.<br> <br> To substantiate all of this, when I eventually collected my vehicle the owner of the business used the word 'sorry' five times in different sentences. He argued that the boot lid that was skew in a different area is correct. <br> <br> If you car is currently with them...good luck!<br> <br> Still can't comprehend how this company operates.<br> <br> Sad but true...<br> <br> Enjoy the Mayweather fight though Robbie!<br> <br> <br>