Bad service - repair

<p>On the 12 of July 2016 I was in an accident in von Willigh Street Centurion where a biker hit my stationed vehicle from the back. My car was removed from the scene to Proline by First road, who took a lot of photos of the vehicles involved. I received a job card and quote from Proline and the quote were authorized by my insurer – Renasa. When the accessor called me after inspection, I asked him why more than one quote is not requested and he said Renasa pays everything and I do not have to worry. I received an e-mail from Proline – Roxanne telling me that my car will be ready at 4.30 on the 8th of August. Arriving there, she was not available and I only got my car at 5:45 as they were still busy fitting the front window!! I told the guy that I cannot sign anything to say that I receive my car in excellent condition as I had to get out of Sandton before dark (I don’t normally drive during night) I drove straight to my son where we inspected everything and took photos. On the 10th of August (9th was a Public holiday) I called my broker and report to Rolanda. Proline also called me to find out if I’m happy and I told them that they will hear from my insurer and that I will report the incident. Another one called me later from Proline asking me to bring my car on 15th of August back to them. I could not (has to be in Bloemfontein) and do not want to take it back to Proline. I said I will take it further. How can I trust them again with my car? Are they going to provide me with a car while they do another bad job? Listed are my concerns / complaints: Number plate lights are sprayed?? Exhaust – bend / dent in (What about unseen damages checked?) Strange “clap” sound rear left?? (What about unseen damages checked?) Boot floor handle broken. Boot floor – what has been done to the boot floor? Boot gaps not aligned. Rear window light is absolutely shocking dirty and fixed to window like that. Boot carpet grommets missing<br /> Left front bumper new scratch that was NOT there AFTER accident – photos of First road as proof and photos taken after receiving car back. Right door new dent and scratch. Front window strips not fitted with clips – only tape and silicone – and wind is coming in somewhere. Glass pieces still in back of car – what happen with quality check and cleaning? Rear window had smash & grab – not done. Rear screen roller blind not replaced as stated. 2 Boot badges not replaced, and the 3rd badge - 407 badge letters are not even the same size. Right front fender, light, beams and bumper are over sprayed and not even polished to be smooth. Overspray on main grill. Overspray on front badge grill. Front beading is damaged. Rear bumper – not new as stated. Smash & grab is not done in rear window. My questions: What now? Who is going to pay for all this? I do not trust Proline – they have proven there themselves. I do not have the option of a car hire on my policy – I need a car while someone is going to fix my car. Then I need to know: What about the inconvenience now - I will be without a car for weeks again due to the bad job done by Proline? They have to provide me with a reliable vehicle until I get my car back. </p> <p> </p>