Bad Service from Proline Autobody Panelbeaters

I was involved in a car accident in January 2022, my insurance took my car to Proline Panelbeater Autobody. Every day I am told my car is setting on speedbumper part. Eventually I lost it because I was being told the same story every day and their stuff member told me they ordered the parts on the 8th of Feb and they will only arrive on the 21 March 2022, I called to get feedback if the parts have arrived, I was informed again that the parts will only arrive on the 6th of April 2022, and again on the 6th I was informed that all parts have arrived except for the speed bumper that is still missing. No one gives me the date of when will my car be ready. I now have to find ways to get to work. I asked to be given a courtesy car since it’s been 2 months without a car, the manager told me point blank it is not their fault, and that the delay is not on their side but with the manufacture and therefore she cannot give me a car.

To be honest I am not even sure if they have started to even fix my car, I checked my tracker app, the last time the ignition was on was on the 09 March 2022. I am really frustrated and inconvenienced in such a big way, not even sure when will I even receive my car.

I don’t understand how they can struggle to get parts for a Kia car, and why there is so much delay?

They have no regards to their clients.