JU
JW U

1 reviews | Active since Dec 2018

14 Oct 2020, 16:15

Bad luncheon not the worst taste of the service you will receive at Proline Panel Beaters

Proline Panel beaters Pathetic. Despite the fat that the Proline Panel beaters quote being 3 times more the other quotes I received, they were deemed the approved panel beater to repair my car (likely some greedy corporate flowback to your own but lets not get distracted) by the Insurance. Other Panel beaters estimated 2 days - how long can it take to spray and fit a new front bumper - but they needed the car for 3 weeks. I was unhappy regarding this and stated to my insurance that I am not comfortable to provide Proline Staff with lunch quarters and radio for 3 weeks. Proline were so pushy and told my Insurance I cannot back out and that they must fix my car. Well despite the car being ready (don't know why they commit to a time if the car is not ready by that time) when I collected the left sun visor was broken off and not even lying around in the car. Unless you fix front bumpers through the sun visor (I am not a panel beater) someone at Proline had a rather rough lunch inside my car whilst breaking of the sun visor. This was Monday - now it is Wednesday, they promised every day to come and fix it at my house. I am so surprised this ***********, useless company has not pitched to fix what they broke.

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Replies (2)
Proline Panelbeaters
Proline Panelbeaters's reply15 Oct 2020, 14:14
Official
Dear JW U

Thank you for taking the time to review us on this platform. Firstly, our apologies for not living up to your repair expectations. 
We treat the nature of every complaint as serious and will endeavour to resolve the matter appropriately. 
We have addressed this issue with the management at Proline. 
They will be responding directly with you to find immediate resolution. 

The Renew-it Team, always@yourservice.

JU
JW U's update20 Oct 2020, 11:55
Reviewer Update
Today is 20 October and the sun visor is still not fixed after I informed you the morning of the 12th of October. Everyone out there - please keep in mind if there are damage to car and you take it to Proline just keep in mind when you receive it back (probably with broken interior) it would be 1 year older.