TA
Tshepang A

1 reviews | Active since May 2017

15 May 2017, 07:41

2 months and Counting!!!!!!!! (Renault or Proline?????)

<p>Its been 2 months since my car accident (23 March 2017 was the day of my accident). Proline Autobody by Wynberg has not started repairs because they are waiting for parts from Renault. It is disheartening to be waiting for a car this long and to feel like you have to contact Renault yourself to get parts delivered. </p> <p> Renault has not committed to a date when the parts will arrive but I feel like Proline Autobody should be applying pressure so that their suppliers should deliver.</p> <p>I dont care if you are waiting on a third party, my contract is with you.......so make sure the people you contract with deliver timeously !!!!!!</p> <p> </p> <p> </p> <p> </p>

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Replies (3)
Proline Panelbeaters
Proline Panelbeaters's reply15 May 2017, 08:22
Official

Hello TshepangAfrika

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za

TA
Tshepang A's update29 May 2017, 11:44
Reviewer Update

2 months in, the parts have arrived and they are at step 2 (paint preparation) of the repair process. I have been receiving weekly updates from Samantha Jacobs who is such a delight and has gone over and beyond in trying to make it easier for me to trust them. Excellent communication throughout the long and painful wait for my car.

I hope the repair job is as good as the updates and customer service.

Proline Panelbeaters
Proline Panelbeaters's reply30 May 2017, 16:25
Official

Hello TshepangAfrika

Thank you for your feedback.

We wish to apologise for this poor service that you have experienced.

We have escalated this matter to the Service manager for a resolution.

Should you have any further queries, please contact our dedicated help desk on 0861 FOR YOU (367 968).

Kind Regards,

Renew-It Autobody @ Your Service
www.atyourservice.co.za