Pathetic service and communication

communication poor service poor Booked a company H100 in just to have a new towbar replaced and tail light fixed. Proline tried to have all dents and scratch marks repaired through the insurance without authorisation from us. A week after the bakkie was booked in for repairs, I started to follow up on the progress and was told that the assessors are waiting for approval from the insurance before the start to work on it. Everything was pre-authorise before the booking was made. At this point I informed them to only fix what the bakkie was booked in for and only now the started the ordering process of the new towbar and tail light, which will take another 72 hours. Friday of the same week we got notified via whatssup that repairs have started. Stupid me though, ahh on Monday I will have the bakkie back. Oh no, I received a msg that the bakkie is being prepped for painting??! After I called to query this I only got feedback on Tuesday to say that the shop manager is looking into this and will have the bakkie ready Wednesday afternoon/ Thursday by 9am. Wednesday afternoon I visited the company and was then only told that bakkie still not ready and I must wait till Thursday morning after 9am for the next update. Thursday morning at 9:30 I called again to follow up just to be told that they only now fitting the towbar and the bakkie will be available for collection only at 16:30. Bakkie booked in 24/06/25 - today 10/07/25 (13 working days later) just to fit a towbar and replace a tail light. Will not ever take a vehicle here again.